PRIVACY POLICY AND PERSONAL DATA PROTECTION NOTICE
GOLDEN DONUTS SDN. BHD. 198601006059 (155220-W) trading as “Dunkin Donuts” values the importance and sensitivity of Personal Data of our customers and remains dedicated to protecting such Personal Data at all times. This Privacy Policy and Personal Data Protection Notice (“Privacy Policy”) describes how your Personal Data is collected, used, and shared when you visit our Website or make a purchase.
This Privacy Policy is made pursuant to the Personal Data Protection Act 2010 (“PDPA”) and it is to inform you of how we collect and process your Personal Data as well as your rights under the PDPA.
You hereby consent to the processing of your Personal Data by us and all persons involved in the provision of services by us by:-
(a) using our Services or patronizing our outlets;
(b) using our Website or any of our social media platform; and
(c) using our Application.
By providing your Personal Data to us, you agree that we may collect and use all Personal Data you provide to us in the ways described in this Policy. If you do not agree with the terms of this Policy, please do not provide personal details to us. We shall have the right to modify, amend or update the terms of this Privacy Policy at any time. By continuing to use our Services, our Website, our Application or other social media platforms or patronizing our outlets, this shall confirm and signify your acceptance of the Privacy Policy including any changes thereto, if any. If you have any questions or concerns about your Personal Data, please contact us at the details below.
In the event of any conflict between the English and other language versions of this Privacy Policy, the English version shall prevail.
What is Personal Data?
Generally, Personal Data is any information that identifies you. When you provide us a comment, sign up for our promotions and/or mailing list, or interact with us via email, Application, Website or other social media platforms whether to make a purchase or for any other form of interaction, you may be asked to input Personal Data which will then be processed by us.
The type of data processed by us includes but is not limited to:-
(a) Name, nationality, date of birth, NRIC number, passport number, gender, residency status, correspondence address, home address, contact details including mobile, office and residential telephone and facsimile number, email address, geolocation details;
(b) Payment information including banking, credit card and e-wallet details; and
(c) Any additional information provided by you or by third-parties about you.
Sharing of your Personal Data is completely voluntary. However, do note that we may not be able to provide some of our services or accept payments without the required information.
How Do We Obtain Your Personal Data?
For the most part, they are provided by you. Therefore, the accuracy and completeness of your Personal Data depends on the information you provide. We will assume that the information that you have provided is accurate, up to date and complete unless you inform us otherwise. It shall be your obligation to update us as to any changes in your Personal Data with us as soon as there is a change.
The ways in which you may be providing us with your Personal Data include, for example:-
(a) registering on our Website;
(b) contacting us with an enquiry;
(c) signing up to receive a newsletter, news and/or exclusive offers;
(d) joining our corporate mailing list;
(e) purchasing a Product;
(f) requesting us to forward a Product to another email or residential address;
(g) completing a survey which contains your Personal Data;
(h) reporting a problem; and/or
(i) giving us some feedback.
The information we may collect from you includes, but is not limited to, data concerning traffic on our Website, location data, weblogs and other communication data, (whether this is required for our billing purposes or otherwise) and the resources that you access.
By providing any Personal Data to us, you fully understand and clearly consent to the transfer, collection and processing of such Personal Data in accordance with the terms of this Privacy Policy. IP ADDRESSES & COOKIES We or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer, and personalized experience when you use the Services and/or access the Application. When you visit our Website, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
(a) Your computer’s IP address;
(b) Browser type;
(c) Webpage you were visiting before you came to our Platform;
(d) The pages within the Platform which you visit
(e) The time spent on those pages, items and information searched for on the Platform, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our Platform and the services and products we provide.
Cookies are small amount of data generated by a website and saved by a web browser. Its purpose is to provide information to the website owners. Essentially, cookies help in making the browsing of our Website easier by, among other things, saving your name, addresses, passwords, and other preferences. They also allow us to recognize a particular device or browser and help us to personalize the content to match your preferred interests more quickly, and to make our Services and Application more convenient and useful to you.
Web beacons are small graphic images that may be included on our Service and the Application. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.
Most web browsers allow some control of most cookies through the browser settings. You may opt to refuse all cookies or indicate when a cookie is being sent. However, if you choose not to accept cookies, you may experience some delay in browsing out Website or it will not function properly or may be considerably slower. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
How We Use Your Personal Data?
We acknowledge that you have the right to decide the Personal Data that you wish to provide to us and is entirely voluntary on your part. However, if the Personal Data is not provided or insufficient or inaccurate, we may be unable to:-
(a) Communicate with you;
(b) Provide you our Services; or
(c) Grant you access to use our mobile application, Website or other social media platforms;
(d) Obtain information for internal reporting purposes; and/or
(e) Screen our Orders for potential risk or fraud.
How Do We Process Your Personal Data?
We only have access to the collected information that you voluntarily give us via registration, e-mail or other direct contact from you. The Personal Data provided to us will be used for the following reasons including but not limited to:-
(a) to verify your identity and location;
(b) to maintain our customer database for administrative, operational and internal audit purposes;
(c) for purposes of payment, refund and security;
(d) for tax purposes;
(e) to communicate with you and to respond to your queries;
(f) to promote, offer, sell or market our Services and/or Products to you;
(g) to plan and execute marketing campaigns;
(h) to send you alerts, promotional materials, offers and notices regarding our Products and outlets, including via electronic newsletters, short message service, digital marketing platforms and/or other forms of communications;
(i) to aggregate information for internal reporting purposes (including research on trends or analytics);
(j) for marketing, research or survey purposes; and/or
(k) to alert you of changes to our Website, Application, Terms or policies.
Therefore, we will retain your Personal Data as long as is necessary for such purposes and/or if it is required for us to do so under the PDPA.
Disclosure of Your Personal Data
Your Personal Data will be processed internally by Dunkin Donuts. There are circumstances whereby your Personal Data may be disclosed to third parties such as:-
(a) third party service providers, agents, and other organisations we have engaged for the purpose as described above;
(b) to any marketing, survey, research or such third-party companies;
(c) to any persons for purposes of compliance with legal or regulatory requirements;
(d) our professional advisors such as lawyers, auditors, insurance brokers and tax advisors;
(e) our data processors such as banks, financial institutions, storage services, IT services and logistics services; and
(f) any other circumstance which may be necessary or permitted under the law.
Any updates made to your Personal Data with us may not be updated with our third party service providers, agents, and other
organisations. You are required to liaise with them separately. You are required to liaise with them separately. We may also share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, to protect the integrity of this Site, or to otherwise protect our rights.
External Websites
Our website may contain links to other websites not maintained or related to use. This privacy policy only applies to our Website. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, you should therefore read the privacy policies of the other websites when you are using those websites.
Minors
Our Website is not intended for individuals under the age of majority in your country of residence or if you are of majority age in your country of residence and you have given us your consent to allow any of your minor dependents to use our site.
Changes
We may review and update the necessary in this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you check this page regularly to ensure that you have read the most recent version and are happy with any changes.
Right to Access and Amend Personal Data
Under the PDPA, you have a right to access and correct your Personal Data. You may withdraw your consent to provide Personal Data by submitting your request via email to the contact details below. Depending on your request, we may or may not be able to provide our Service to you.
If you wish to request:-
(a) for access to your Personal Data;
(b) for your Personal Data to be corrected or updated;
(c) to withdraw your consent or limit the use of your Personal Data; or
(d) have any other request or query in relation to your Personal Data, please submit your written request and/or query to our Head Office at:-
[Officer-in-charge / Department]
Golden Donuts Sdn. Bhd.
Address : Golden Donuts Sdn Bhd
Lot 4, Lorong Enggang 37,
Ulu Kelang Industrial Area,
68000 Selangor.
T: +603 – 4256 0688
E: marketing@dunkindonuts.com.my
Kindly take note that an administrative charge may be imposed for any request under paragraph (a) or (b) above which we will inform you beforehand. If you withdraw your consent or limit the use of your Personal Data, we may not be able to continue to provide our service to you.
We reserve the right to refuse your request to access and/or make any changes to your Personal Data as permitted under the PDPA.
This Policy was last revised on 20 August 2024.